POSITION NUMBER:  127

JOB TITLE:  Desktop Support Analyst
NYC-ONSITE

Tasks & Duties
• Assist with IT technical support duties.  Diagnose, maintain and support systems and peripherals.
•  Image, install and configure desktops or laptops; install software; install peripheral devices such as printers, scanners, and other hardware.
•  Provide support for use of Smartboards and IT related equipment.
•  Perform root cause analysis of technical issues to identify the problem’s source, determine possible solutions, tests and implement solutions, when necessary, escalate incidents to lead technicians or the appropriate support groups.
•  Perform user password resets in Active Directory.
•  Provide excellent customer-focused service to ensure customer satisfaction by providing timely response and resolution of problems.
•  Manage individual ticket queue. Provide informative ticket updates describing steps taken through problem resolution. Contact end-user to clarify issues as needed.
•  Conduct periodic local travel to remote sites within the five (5) boroughs of NYC as required.
•  Able to lift up to 50 lbs